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Sammy Dress

Prom Dresses

“Sizes completely askew and clothing items look nothing like the photo”

7/29/15

Being 5'2" and a UK size 8 - 10 I ordered size small off the Sammy dress website. When the clothing arrived it was so small that it would be lucky to fit a 10 year girl.

But my biggest annoyance was that the products were nothing like the photos on the website. One dress has a bright blue lining when the photo on the website was a white lining (it is a see through fabric so the lining colour matters!)The cut and shape of the dress was also completely different than the cut of the dress in the website photo.

Two other dresses were the same - completely different cut and shape than the photos. One of the dresses is supposed to be a three tiered dress, but had been made with only two tiers so was so short it was more like a top than a dress. As this one was so small it's not really wearable as a top anyway. They are all having to go to my 10 year old niece to wear as there's no way a grown woman would fit them anyway!

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sammydress h. – Sammy Dress Rep Over a year old

Dear Zoe C.

We're extremely grateful for your constructive feedback.

I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.

We are always more than willing and glad to offer help, please feel free to contact us http://support.sammydress.com/?lang=en

Could you please send us your order number by message here? If you donnot remember the order number, please inform us your email address, phone number, transaction ID etc which can help us find your order number in our system, so we would be able to reach you, once the issue is confirmed, we would offer you a solution.

We are also upset at the customer's dissatisfaction and want to ensure they are perfectly satisfied with their experience. We need to identify where the disconnect was so we may prevent it from happening again.

Thank you again for bringing these matters to our attention.

Kind regards
Sammydress Customer Service
http://www.sammydress.com/