Zinamarie J.

This single star is far better than this outfit merits. I needed to book two rooms for a party of four, for a two night stay in Philadelphia. I used the AGODA online system and made the booking arrangements for two rooms / two nights in a single transaction, and billed to my credit card. In their system, if you are booking more than one room the system requests that you enter a name for each of the booked rooms. I thought this was a requirement of the hotel - a reasonable requirement, so I entered my own name for one of the rooms, and the name of one of my travel associates for the other room. The trip had to be cancelled several weeks in advance of the reservation dates, and I immediately notified AGODA to cancel the entire reservation (for both rooms), and all charges to my credit card. This notification was completed well in advance of the cancellation deadline. They are continuing an attempt to charge me for the second room because they insist that I cancelled only one of the rooms. When I researched the confirmation responses, after the dispute started, I saw that they had separated the reservations into two separate transactions: one for each room and were insisting that the named person in the second room had not cancelled. AGODA has no information on this individual other than a name I had provided for the hotel's records. The AGODA reservation cancellation system is designed to confuse the unwary customer and attempt to collect money for services not rendered. The hotel is one of Philadelphia's finest and has been very helpful by providing written documentation as we continue to dispute the AGODA charges. Our credit card company has also been very helpful as we continue to sort this out. I will never use AGODA services again, nor those of any affiliate reservation booking company. I will happily book directly with the same hotel for another occasion. I don't want to name the hotel because I do not want to see it's fine name and reputation associated in any way with this less than 1 star review.