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I ordered assembled hive frames from China on Alibaba.com. The seller was Kaifeng Best International Trade Co., Ltd. Paid using bank wire transfer. After a month received frame parts, not frames. Absolutely not what I ordered. Tried to get help from Alibaba but they told me that "this complaint case record will be published on the defendant's mini-site on Alibaba.com for 90 days, which is the utmost Alibaba.com can do for you currently." It`s terrible because, I paid thousands of dollars and they send me something I have to throw away. Thousand of dollars and my time was wasted for nothing.
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Dear Zaurbek,
This is Echo from Alibaba International Service. I am sorry to learn about your unpleasant trading experience with one of our gold suppliers. I checked with Crystal, who handled your case, and she confirmed that since the payment was directly sent to supplier instead of via Alibaba.com, we cannot hold the money, hope you can understand. Therefore, you are suggested to try Trade Assurance in the future to protect your interest. Thank you for your understanding.
Regards,
Echo
Alibaba International Customer Service