Order no. EE**************
I have paid and ordered my items on 22nd of Jan and I still haven't received anything! The order has said that it's been shipped but nothing has arrived and I have messaged them about this inquiry but no one has bothered to reply back to me.
What is going on? This is a horrible site with atrocious customer service. It's been more than a month and they haven't been capable of delivering the items.
Dear zahra a.,
Thank you for notifying us of your complaint. We sincerely apologize that you still have not got your package.
I checked your order and found it is free shipping, for free shipping it normally will need about 7-45 working days to arrive after dispatch. Due to this very long travel time, occasionally there may be accidents or delays that affect the overall shipping time. We are sincerely sorry for the inconvenience and thank you very much for your patience.
Kindly
Maple