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I placed my order on September 25 and received on October 26. They online chat never on. It's very difficult to submit the request or ask question. I ordered a top but the end of the left sleeve was torn. So, I submitted the request about a defective item two days ago. As of today, I still have not received any replies.
Please DO NOT waste your money, your time and energy on this website it doesn't matter how cheap the stuffs are. Or, you will be sorry! Oh well... what do you expect, they are Chinese company!
I'm so regret I tried them out!
Tip for consumers:
Don't expect you get an answer like you contact Amazon.
Yy C.'s review of DressLily earned 3 Very Helpful votes
YY hasn’t received any thanks yous.
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Empty.
Prices are great. But don't expect too much in timeliness and quality. I ordered December 6th....
Dear YY C.
Thank you your feedback.
We very much regret issue and fully committed to resolving it to your satisfaction.
Please rest assured that your ticket are always waitting for your reply.
Please leave your order No. Here so that we could check it for you.
Thank you very much for your cooperation.
Kind regards
Dresslily Customer Service