I am editing my review solely on the basis of satisfaction regarding their process in providing a refund for my total purchase. For this, I am pleased however, I stand on what I've said in regards to the quality of the merchandise received which was horrific. I'm thankful for the solution but will not recommend anyone to the company for ANY purchases.
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I received what was supposed to be an long sleeve see through Ballgown. The photo was amazing and although the price was really inexpensive, I didn't give a thought to a scam as I order online often. This dress was supposed to be a second dress for my wedding reception. What I received was an unwearable costume handcrafted as if a child had made it. Who does this to people. I am deeply saddened by this tragedy and I cant reach anyone to come up with a solution/ Shameful but I intend to take this as far as I have to, to legally to obtain satisfaction
Dear Yvonne,
Thank you for taking your time to write your review.
Rosewholesale offers a 30 day warranty to return the products to us for a refund or exchange.
To know more about it, please review our warranty and return policy on our website: http://www.rosewholesale.com/m-article-id-16.html.
We have taken care of your complaint and offered a resolution via the ticket center. Could you please check your Rosewholesale account and answer to us?
We apologize for the inconvenience this issue has caused.
Kind regards
Rosewholesale Customer Service