Yvonne C.

I wanted to give 1 star but the customer service I received was decent. I am a first time customer and recently bought 2 different pairs of black boots on this site. The first pair was delivered pretty quickly, but to my dismay, it wasn't what I had ordered. It was the right style and size, but in the wrong color. They no longer had those boots, so I was pretty disappointed. I returned the product and they paid for the shipping costs. The second item just came in and I could tell by the size of the box that my boots were not in there. Sure enough, what I received instead were a pair of shoes completely in the wrong size, style, color. Totally not what I ordered! And no packing slip to be found. I called up customer service to find that they do not handle the inventory of the items, therefore, I wasted my time browsing, choosing and ultimately paying for 2 pairs of boots that I will never receive. They offered a $15 credit, but I won't be using this site again. I am still awaiting my full refund to process.