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yuanyuan L.

Contributor Level

Total Points
180

2 Reviews by yuanyuan

  • Designhill

8/10/18

The designs I got looks like copied right from the internet and show no skills at all. When I ask for a full refund, Lucy can do nothing.

  • JustFab

4/9/13

I tried to cancel my membership in March, so I called their customer service. First they asked me about why I am canceling my membership. I told the girl that the exactly same shoes I saw on other websites are around $14 and they are charging $40. So the girl offered me other options without canceling the membership, like: giving me more credits or $100 gift cards. (See how much money they can make from you so that they will offer you $100 for free.) I told her I want to cancel the account completely. Then she said that I can change my account type so I can get shoe with retail price and it wont be any monthly fees. I told her no. Then she told me that she will go ahead and cancel my account completely. I thought that will be it.
Until today, while I was reviewing my bank account, I saw justfab charged me $39.99 again for the April membership. I called the customer service immediately and asked them whats going on, the account should be canceled since last month. The girl checked it and told me that it should be canceled by last agent last month. So clearly they made a "mistake". And I told her again I want to completely cancel it. She just ignored my response and started to ask me all these questions they asked like last time to get you back. Anyway, after 20 mins of talking with them, the girl finally told me that she will cancel the account and the money will be refund. Finger cross they don't forget to cancel this time.
This is a really sketchy website, where you pay way more expensive prices for the shoes that do not worth the prices you paid. The thing is that they don't give you the original brands of the shoes. Instead, they will name some really cute name, so you cannot google the brand to find out how much the shoes they really worth when you buy them. At least I know one brand they have is "soda" and when you search the price for that brand, a pair of boots can be on sale for 10 bucks.
But if you think it is convenient for you that someone will select the shoes every month and you would like to pay them way more to get the service, you can keep your account. Just remember to CHECK YOUR BANK ACCOUNT OFTEN, so that they wont make "mistake" on you!

yuanyuan Has Earned 10 Votes

Yuanyuan L.'s review of Designhill earned a Well Said vote

Yuanyuan L.'s review of JustFab earned 4 Very Helpful votes

Yuanyuan L.'s review of Designhill earned 5 Very Helpful votes

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