Y S.

In 2013 I had ordered some lingerie from Adore Me without realizing I had signed up for their "VIP" service. Several months later I realized that my bank account was debited monthly of $39.95 totaling almost $200. I contacted Adore Me customer service to be told that I cannot be refunded my money and would have to use the credits. So like a fool, I went ahead and used the credits and ordered what I could and had the customer rep cancel my account. That was in 2014. A year later March 2015, after having my debit card compromised by an unknown service merchant, and relocating to a new area, in my city, I checked my bank statements to see what merchant had access to my account and I was shocked to find out that Adore Me was still taking money out of my account totaling almost $500 in their so-called "VIP store credits". There's no way I'm buying any lingerie from this company for that amount of money. If I wanted to spend that amount of money on lingerie I would go to a high end boutique here in NYC where I live.
After calling customer service, I was told that I could only be refunded for 3 months and would have to email their claims department for the refund of the rest of my money (that customer rep was actually very nice and professional and she understood my frustration and outrage). I then received this email from their claims department --->"Hello Customer,
Thank you for taking the time to email us. If you have sent an email request for a refund of your store credit you will receive a separate email response within a week.
If you have any questions or concerns please contact customer care directly, as this is a request platform only. Unfortunately replies to emails are not monitored and will not receive a response. Have a great day! Best Regards, Claims Department"
It has been more than a week, so I decided to call their customer service department again today and explained the situation and cited what the email from their claims department stated and I was given this response: "a response takes about 30 days and this is our customer service department. I don't have the tools here to help you with recovering your money and I'm only being honest with you. Whatever the email said I can tell you that it takes about 30 days". Are they seriously thinking that I must wait 30 days for a response to get my money back when their email stated that I will get a response in about a week and to contact their customer service with questions? I will wait a few more days to make it a two week waiting period and if I don't get a written or verbal response from Adore Me, I will seek other actions against this company, because this is not good business practice on their part. I'm really DISAPPOINTED that this is what this company does to its customers and expect to have customers return for future purchases.

I've done several reviews on Amazon for products I've ordered over the years. Amazon is the best for ordering items and receiving them in a short amount of time, especially if you are an Amazon Prime member (which I am). I must say however, I have found cheaper items elsewhere on other sites that worked out cheaper even with shipping. But you still can't beat Amazon for providing almost everything that you are looking for. Returns and refunds are also easy.

I definitely would recommend Amazon as the place to shop for anything online.