Yo Y.

I was a member of Shoedazzle for couple of years and I was more-less happy with their products. Also, I was pretty satisfied with the ways they handled all of my issues in the past, they were always very friendly and helpful. BUT their policies are the worst I have ever seen. This is the reason why I eventually cancelled my membership. During my last purchase, after I placed the order I realized that it is going to the veeery wrong address. I contacted their customer service through the live chat and they told me that the ONLY way to resolve this is to call them directly (which I find already annoying). So I called them immediately (within 5 minutes of placing an order). To sum it up, I was shocked to learn that there is absolutely no possibility to change the shipping address or to cancel the order. (Meaning, the package will be delivered to the wrong address and somebody will be very happy with my shoes and there was nothing I could do about it.) By this point I got frustrated and asked to talk to the supervisor. I was lucky that a customer service representative got creative and gave me an idea to contact FedEx once I receive tracking number and redirect the package. What a lousy policy!