youwish x.'s Profile

Emily C. Thank you so much! I LOVE ruelala.com. I haven't returned a thing since the quality is there and they also ship so fast... Excellent sight. I just discovered haute look and am pleased with them. I will beware of ideeli and check out these other sights instead! I hope I get what I ordered from ideeli yesterday. The no return policy on most items is terrible anyways........ Thanks for the tips!

Emily C. What does OKL stand for? I can't find it on the net! Thank you?

Jason F. [Ideeli.com Rep] Hi: We aim to offer our customers with authentic designer products at the best discounted prices. Moreover, we are committed to providing our members with premier customer service. If any of your experiences with ideeli have been unsatisfactory please do reach out to us directly at support@ideeli.com and we will be more than happy to work with you. Thanks for the feedback.

Jason Faria
Customer Service Manager

ideeli, Inc.

Emily C. Hey Jason. I need your help. I ordered some floor lamps from you and I never got the shades. I emailed and got a response back saying they aren't coming. WHAT? They said I can return the bases for a refund and sorry for the inconvenience. The bases are huge and I want to keep them. I am wondering if you can track down the shades. This is PROBLEM. I would like a partial refund at the least if you can't track them down. Maybe I can purchase shades separately and you can pay for them???? This is ridiculous. I have read all the reviews on here and I am very concerned. Thank you! Emily

Jason F. [Ideeli.com Rep] Hi Emily,

I would be glad to look right into this but I will need a bit more info. Can you give me an order number or an incident number for your customer service request so that i may get right on it?

Thanks,

Jason Faria
Customer Service Manager.

youwish x. Typical ideeli bs. If they spent half the time taking care of their customers, instead of proling the internet for bad press (which they have plenty of!) they might begin to climb out of the customer-service hellhole they inflict on their customers. The best thing is to stay away. You'll thank me later.

Jason F. [Ideeli.com Rep] Hi youwish x,

We are making every effort to improve all aspects of our company. We are truly sorry for any poor experience you may have had in the past and we would be happy to take into consideration all suggestions our members have as well as take a look at any specific concerns they may have.

Please reach out to us at any time via our contact form or support@ideeli.com for both feedback and any concerns regarding a purchase. Or feel free to contact us here if that is easier for you.


Best,

Jason Faria
Customer Service Manager