Well, well to say that ideeli is horrible is practically a compliment.
Do not waste your time, they are many others professional private sale sites that offer great value AND customer support:
Gilt
RueLaLa
Editor's Closet (this site can be a bit spotty too, but they have gotten their act together lately)
Haute Look
Top Secret
Row Nine
Glam List
Gomatta Girls
OKL -for home stuff
With so much competition there is no need to put up with the antics of clowns playing at having a business..