First time I ordered from Dresslily they were out of stock of some products I had ordered and they had to make up for it by offering me some other items. Second time I ordered from them, I never received a response after submitting two emails because my order never processed or shipped. I guess I haven't had the luck other customers have had. But I'm never ordering from this site again.
Dear Yomaira P.
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Please accept our sincerely apologize. We apologize for not reply you in time as china national holidays. We wish to extend our sincere apologies for the recent shipping delay caused as a result of our extensive warehouse relocation project and high demand request.
Could you please kindly give us your order number so that we can check for you?
We apologize for the inconvenience and we are committed to assisting every customer at any time.
Best Regards
Customer Service from Dresslily.com