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Yolina D.

Contributor Level

Total Points
81

1 Review by Yolina

  • ASOS

11/19/15

I have placed my order last Friday and as I was not in the country at this time and I have picked up a nominated day which was the following Tuesday to be delivered at my work address ( which I use most of the time for my orders with ASOS). On Tuesday morning I have received an email from *******@asos.com that they were really sorry they were not able to send my order on the next day delivery service (this should not be on the next day service as they had plenty of time to dispatch since Friday), but to make sure I will get it they have put it on the later delivery service (which is evening delivery slot from 6pm to 10pm). Obviously I was not able to accept it as this is a business address and there is no one here at this time. When I came in the morning there were no card or anything to show me that a courier has been trying to deliver anything at all, but at the same time I had an email from *******@asos.com that the courier made an attempt to deliver last night, but there were no one to accept it. And this is where the nightmare started. I have emailed ASOS to make them aware about the whole situation and I had an email (18/11/2015)from customer service lady that they have arranged the courier to deliver between 9-5 pm on Thursday (19/11/15) to which I was quite relaxed about it. This morning 19/11/2015 I had another email that the courier tried to deliver last evening again and at this point I had enough and decided to email them again to ask why the courier tried to deliver last night if ASOS spoke to them and made them aware that there were no one in and it was arranged the parcel to be delivered on the next day within the business hours. I had a reply in a couple of hours that they spoke with the courier again and they said they will try to deliver between 9-5pm, but without any guarantees to which at the point I finally decided to call them and to find out what is going on. I just spoke with a lady call Karla and gave her again the whole history of my problem saying to her that I am paying for a Premier service and obviously not getting one to which she replied the nominated day is not part of the Premier service (hahaha can you believe this girl?)) Actually I am getting Free nominated day only because I pay for my Premier Service, but who am i to know better than her right. After all she works there and should know better than I do. Anyway she called the couriers for me again and they said to her that my order will be delivered between 9-5pm. I hardly doubt that, as so far the only thing I am getting is bad customer service, someone make decisions on my behalf for delivery options that I do not want, etc...
I have had a such a disappointing experience for a long time. ASOS You lost me after 10 years of being your customer! As soon as I get my order I will not even open it and I will send it right back.

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