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They do not make clear of how charges are being made to your credit card. They do horrible job of communicating the correct billing information as to how to cancel the subscription. When you delete the account, they will continue to charge your credit card without informing you that subscription is still LIVE. Spoke to customer service and only thing they were able to do is refund 1 month. Horrible business practice. DO NOT SIGN UP.
Yohei E.'s review of LiveCareer earned 4 Very Helpful votes
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I recently signed up on this website LiveCareer and I am really frustrated! First of all, the...
The CV review I originally paid for was vague and uninformed. Lots of "in this section what you...
Hi Yohei E.,
I’m very sorry that you have had this experience with our service. We explain that the subscription is auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
Deleting means you will not be able to access any of your resumes, cover letters, or emails, and this action cannot be undone. However, cancellation stops the auto-renewal.
The refund that we processed was given as a courtesy.
We are very committed to providing great customer service and customer satisfaction, and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing Team. Please contact me directly if you have any further issues. You can email me at anna.b@livecareer-support.com
Best regards,
Anna
LiveCareer