Hello!
The return policy of the site is awful! I bought the item (in its description was mentioned - unreturnable) BUT! They have sent me a wrong size. Customer service representative told me to sent it back by their prepaid shipping label. Thanks God I did not have problem with it! HOWEVER! The site DOES NOT SEND YOUR MONEY BACK TO YOUR CREDIT CARD! THEY PUT IT ON THEIR CREDIT for your further purchases! Unbelievable! I never got this kind of experience with this site before. Now I will think twice to buy something from them!
HI yla s,
Thanks for reaching out! I apologize for any confusion regarding your return. Since our return policy typically returns for site credit we typically need to make a manual exception for a refund back to the credit card that was used to pay for the item.
Again I am truly sorry and if you can message me your order number we can adjust the return to your satisfaction.
Have a great weekend and please let me know if there is anything else I can help you with.
Best,
Jason Faria
Sr, Manager Customer Service