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My friend told me about this site when I asked her where she finds such cute maternity clothes. I have ordered from them a few times and have been extremely pleased. Their clothing is much cuter than what I have seen in maternity stores and much cheaper! They have free shipping on orders over $50, which is great since I hate spending money on shipping. Definitely buy from this website!
Very unimpressed with the customer service. My order was cancelled a day after placing the order because my husbands account has the billing address as mine (not sure what is so difficult to understand). I tried contacting ideel several ways.
1. chat- tried speaking to 2 different representatives, but neither could help me, they said they would refer me to someone higher who would email me within 24 hours, a little late if I want to get the deal before it expires.
2. email, the responses are not very helpful and it takes a very long time to get a reply.
3. phone, tried calling several times and left messages, haven't heard back from them.
y hasn’t received any thanks yous.
y doesn’t have any fans yet.
y isn’t following anybody yet.
Empty.
Doesn't work even after three days. I asked for a refund but still waiting. Once they have your...
Pésimo, primero me cargan un valor para diagnosticar y luego piden otro cargo para el desbloqueo...
Hi There,
Thanks for reaching out to us on Sitejabber. The situation you are describing falls under the prevue of our Loss Prevention team, which is why a customer service representative could not speak to the issue – your inquiry needed to be forwarded on to a member of the correct team, and I’m sorry if that was not clearly explained at the time. I have spoken with them and I can assure you the issue here is not a shared billing address. We understand that multiple people can live in the same house or apartment building. All three accounts bear your name and credit card information, however, which is why they have been flagged as belonging to you.
When you joined Ideel, you were required to read and agree to our Terms and Conditions, which you can find here:
http://www.ideel.com/pages/terms_and_conditions
The terms and conditions state that "You agree not to (i) register for, activate or use more than one Account; (ii) use a false or misleading address or e-mail address to activate or use an Account;... (iv) register for an account on behalf of an individual other than yourself " (Section 1.3) and that "Members may not knowingly permit or allow any other person to use their account..." (Section 2.3). In regards to our referral program, "Your eligibility to earn benefits will be based on your ability to make referrals that result in new ideel subscribers who makes at least one completed [shipped] purchase." "We reserve the right to disqualify you at any time from participation in a Referral Program if you do not comply with any of these guidelines." (Section 6)
Because these accounts do not represent a clear and conclusive ‘abilty to make referrals that result in new ideel subscribers’ the credits you received have been removed from your account, and the order they were applied to was cancelled to effect that removal.
According to our records, we have been in contact with you via customer service and I hope we have been able to explain the situation concisely and clearly here, and through our normal CS channels.
Best,
Jason Faria
Director, Ideel Customer Service