yes n.

Actually, lazada used to be a good online store. The delivery is really fast and all however, when they went mainstream, their service became poor.

Just recently, I had an experience where in I ordered an iphone case (this is the first time I ordered again after a year) and I expected the item to be delivered the next day because this was always the case before but surprise, surprise! It didn't came the next day. After three days, I was beginning to get really annoyed. I sent an email to customer service stating that how come my order is not yet delivered when it is only 1 item. Then they replied that it will take 1 to 7 business days for me to received it. So i waited. After 7 days, the item arrived and to my dismay, the quality of the item is ugly and it looks cheap. It's different from what they are advertising online and it really pissed me off. So, from then on I swore to never order from them