Yenlye C.

I don't think they use the right box to put my shoes box in because my previous package was a shoes box as well, same size same dimension, but this time they used a bigger box for putting in my shoes box, causes an increase in my shipping fees :( Also, I didn't receive my return shipping label and thank you card from Cole Haan, which normally will provide within my order. Somehow, in my previous package, I did received both of these from Cole Haan. I'm really not happy about it.

A similar problem happened to my first time with MyUS shipping services, I also didn't receive the return label, this cause me a trouble for doing the return. I tried to email Cole Haan asked how to do return and also live chat with MyUS where is my return shipping label. Cole Haan replied the return shipping label was provided within my order BUT I didn't have it. MyUS live chat replied you have to get it from Cole Haan. So I guess my return shipping label was gone missing in MyUS hand.