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Yelena M.

Contributor Level

Total Points
82

1 Review by Yelena

  • LiveCareer

4/13/15

I signed up for this website for just a two week period, paying only what I thought was $1.95. First off, not even a big deal, but they charged me an extra 6 cents after I signed up for international fees because apparently their bank is located in London. WHO KNEW THAT?
Secondly, after the two-week period that I had signed up for I was charged and extra $39.80 as most of you other people who used this website. Had no idea that their was automatic renewal, which their customer service rep told me was all over every page of the purchasing process. Wouldn't you think that if it was all over, I would've known to cancel my account? They told me that in the first email I received that it said the accounts were auto renewal. Just checked... NOPE no indication of auto-renewal anywhere. So this site is an absolute scam. I even contacted on of their customer service reps and they told me that there's nothing they could do. My account was charged for ONE DAY extra. Like I just canceled my subscription and I'm still paying this $40! That's insane. They took literally my only funds I have as a college student so I guess I'm going to be eating Ramen for a few weeks.

Tip for consumers:
DONT USE THIS SITE

Service
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Laura T. – LiveCareer Rep

Hi Yelena M.,

I’m very sorry that you have had this experience with our service. Our record shows that one of our representatives already explained the international fees and our auto-renewal policy. It also shows that we have refunded the full amount of $39.80 as a courtesy credit today. You'll see it on your bank statement within 2-3 business days. A confirmation email has been sent for your records.

We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously and hope that you will reconsider your star rating and negative review of our site and service. Please contact me directly if you have any further issues. You can email me at anna.b@livecareer-support.com

Best regards,

Anna

LiveCareer

Yelena Has Earned 2 Votes

Yelena M.'s review of LiveCareer earned 2 Very Helpful votes

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