Their website is not intuitive - it is hard to notice that the shipping address which is obsolete does not change when you enter your new address. This means that even if you entered your new address once, you have to be very careful during your next order to check the shipping address. There should be a very clear message asking to change the default shipping address. My orders went to the address that I used to live at 3 years ago, and GILT refuses to refund. Disappointing