I had the worst expereince booking with Orbitz. I had booked a return trip on Etihad airlines from Chicago to Bangalore and back, for some reason I could not complete the return journey so I had to cancel the return trip. Inspite of cancellong well within the time limit, I was offered hardly any thing, believe me it was peanuts. I tried contacting the customer serivce on the numbers mentioned but it never went through. Finally i checked by googling the email, there was a response to the email, but it was very slow and took a long time. I was offered taxes as a refund which was hardly 100$ as compared to the 1000$ that i booked thr tickets with. They blamed the airlines for taking the money. I wrote a post on facebook as well, on their wall but they deleted the same and i never got to see my hard earned money back.
Never book with this website again, this was my last time booking with them. I will book using the airlines website next time not these third party booking websites. Please read the reviews before wasting your hard earned money with these websites.