I bought my very first gift card last night... On the app said that my order was "pending". I called to ask about the $5 discount for brand new customers, when the rep told me that I need to talk to another rep. The new rep started asking me regarding my past billing addresses and such... I mean I have never gone through this sort of questions except when dealing with government websites and insurance companies... When I asked her why I was being questioned, she couldn't answer in a professional manner... I honestly didn't have a good experience... So I will not be shopping from this website anymore!