yani b.

Ive ordered from sunny grace hair company at least 4 or 5 times in the last 3 to 4 years and everytime I have been more than satisfied with what I received. It always arrived with in 4 to 5 days after I made my purchase... HOWEVER my last purchase was in November of 2013. I ordered virgin indian hair lace wig... I spoke with grace through a chat and gave her my details exactly as I have always done. I recieve my product and its nothing wha I asked for! She seemed destracted when she took my order and this was my fear at the time. I let it go because its always come out better than what I asked for. Anyway I go to her pg and chat her about how this was not what I wanted. She apologized and ask me to ship it back and she would redo it to what I asked for. I had to pay an extra $30 to ship back to china something I already spent $200.00 anyway. Days and weeks go by. They dont have it. Months go by they still dont have it. I would contact her through the online chat and through email weekly about it. After a while I began to get irritated and they stop responding to me. I had to log in as a different user to get a responce and they would answer immediately! Once I made it clear it was me... they would stop responding. One time she put me on hold for 45 minutes for another person to tell me. Oh she went to sleep! It is now January going on February in less than 2 weeks and still nothing has been resolved. I have filled a dispute with my bank and its in the process now. Hopefully this works! Please be careful ordering anything from china! $20 of USA money is a $100 of theres so they made a good $500.00 off of me plus the extra $30 I paid to return the product!