Yamil S.

In March 2016 I used Travelocity to book a trip to Brazil, Cuiaba.
My trip ended up being rescheduled, twice.
Almost one month later after I purchased the ticket, I received a call from a guy with a strong Indian accent.
The guy said that he was calling on behalf of Travelocity and my flight to Brazil was cancelled.
One hour later I received an e-mail from Travelocity notifying me that my flight was officially canceled.
I call them up and after waiting for almost 30 minutes, finally spoke to one of their staff members. They offered me a 48 hour itinerary instead of a regular 20 hrs flight to Cuiaba.
Thankfully, when I bought my ticket, I paid $82 for a STREES FREE TRAVEL PROTECTION PLAN.
Since the new itinerary offered by Travelocity was ridiculously long 48 hrs I asked them to reimburse my account for the full price.
The Travelocity agent said that to cancel and reimburse my account she needed approval from her supervisor.
Even though, I paid for the travel protection plan, I had to wait over one hour to get the managers approval to cancel and reimburse my account.
After trip cancellation, I received a confirmation e-mail stating that the flight was cancelled.
However, there was not information in regards to when I would be reimbursed.
Since I was still on the phone with the Travelocity representative, I asked her how long it would take to receive my reimbursement.
She said that usually reimbursements takes about 8 WEEKS!

I told the representative that I wanted to talk to her supervisor.
8 Weeks reimbursement was not ethical, nor acceptable.
She said that her supervisor would not be available until later. I ended waiting an hour on the phone to talk to her supervisor. Eventually I ended the call asked the representative to have her supervisor call me. Her supervisor never called!

When I booked my trip through Travelocity, they charged my account immediately, so why do I have to wait 2 months to get reimbursed?

While I was on the phone with Travelocity, I went online and found a DELTA ticket from SFO- Sao Paulo- Cuiaba, round trip $200 cheaper and 20hrs faster.

And in the case of a Delta cancellation I will get reimbursed in 7 business days.

So why use Travelocity, when you hardly can communicate with their inefficient staff, their fees are more expensive, their connections are not reliable, they are prompt to re-scheduling and cancellations and in the case of reimbursement takes 2 months.

I took the time to write this comment, so you avoid using Travelocity.
When I was writing this comment, I found out that there were over 1,000 complaints to Travelocity. No wonder why Travelocity does NOT participate in the Consumer Affairs accreditation program.

My advice to you is, If you need to book a flight, go straight to a reputable airline.
Dont waste your time with Travelocity.