Yabba D.

WORST ONLINE CUSTOMER EXPERIENCE I HAVE EVER HAD - in fact worst vendor experience overall. Her packaging is shoddy, they do NOT use seals on the chemicals they ship. The owner (home business) admitted they did not tighten the caps tight enough causing very expensive fragrance oils (Ylang Ylang and Dragons Blood and Wintergreen) to spill all over my several hundred dollar order. FED-X investigation 100% ruled I was due a FULL REFUND for my losses however she only refunded me 1/2 of my loss and accused me of being a thief. I would guess more than 75% of her business is 1x only. NO REPEAT BUSINESS FROM ME or my soaping friends! We've had MANY conversations about this horrible vendor!... she does have some good stuff, but. Considering my LOSSES - it wasn't worth the lousy customer service. If she had treated me right and honored the deal she would have the bulk of my LARGE ORDERS, but I will NEVER trust her again. You people giving her stars... apparently your one of the FEW (LOW %) who had no problems... good luck if you do.