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xxxxxx x.

Contributor Level

Total Points
82

1 Review by xxxxxx

  • Groupon

9/28/10

I made a purchase from ideeli of two Margaret O'Leary sweaters. There was no problem with the order or with the return of one of the sweaters (for which I got a store credit). The sweater I kept has been disappointing as the linen picked so badly afer one wearing it looks years old. The one I returned was returned because it's construction looked like a factory second.

I then purchased a creme color Da Nang silk tunic to use the credit I had. Again, no problem with the sale. However, upon opening the box (which arrived within the time stated) I was very surprised to see the ugliest color tunic, which resembled the picture in stye (with differences) but is nowhere near the ivory color shown in the picture. In looking back at the order it did say Gold tunic but I just assumed that is what they were calling the ivory color (and if this color is gold it is a very badly burnished dirt/olive/gold).

I didn't write after the first experience but just felt I had to now. So I am again going to have a credit which I will have to use. At $10 shipping every time I order I am now regretting my expereince. My advice - although the site doesn't say it please be aware that you are probably getting factory seconds which are flawed in some way. Either that or you will get an item that is similar to what is shown in the picture, but not necessarily the same. I would not receommend this site to a friend.

Thumbnail of user jasonf1
DeeDee L. – Groupon Rep

Hi: We're sorry to hear about your negative experiences. We appreciate your feedback and want to reassure you that all of our sale items are new, none are factory seconds or irregulars. The vast majority of our items come direct from the manufacturers, and we have definitive proof of the source of every item we sell. ( http://idee.li/iPromise). We have also launched our new 24-hour flat rate shipping policy; so no matter how many separate orders you place, they are all covered under one flat shipping fee of $10. Feel free to contact us with any further questions, and let us know if there's anything we can help you with regarding past orders. We take all customer feedback into consideration when making the shopping experience better for ideeli members, and want to thank you for reaching out to us.

Jason Faria
Customer Service Manager

Ideeli, Inc.

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