Xiaoying W.

I placed an online order of 6 items, but only 1 item was delivered to me after 3 working days. As no tracking information was provided, I emailed customer service about this issue. However, they did not help out but asked me to call 0800 customer service instead. Then the following ten days was a nightmare! I called customer service again and again, chasing them to track the remaining items or at least, let me know if they can still deliver them. However, customer service people did not help at all! They promised to track items and send me information but did not do so. The lady even just hang up my phone when I said I was really disappointed with their service!

How could a big brand like Zara did so! If they could not guarantee delivery safely and on time, or if an apology is impossible for such a mistake, they'd better stop doing this kind of business! WORST ONLINE SHOPPING EXPERIENCE!