Xenia R.

I've been ordering from Ideeli for quite some time, and spent hundreds of dollars on items that never quite seemed up-to-par in quality. However, my last order was the final nail in the coffin. Ideeli has firmly cemeted itself as an unreliable company with shoddy customer service that makes shopping online a far more difficult and frustrating process than it ought to be, especially when there are amazing alternatives with superior service including Rue La La, Gilt Group, and The Outnet.

I purchased from Ideeli a Dolce and Gabbana dress on final sale, knowing there was likely only one dress available in stock that I was happy to nab. The shipping time was slow, but when I finally received the box, I opened it to find a completely different item that I did not order but was labeled incorrectly in the plastic casing.

Ideeli has no telephone customer service available, so I sent an email and received no respsonse whatsoever. Then when I chatted online with a representative, she basically just said that the shipping team makes mistakes and sends out wrong items on occasion. I asked if they knew where my dress that I actually ordered and paid for was, and she said there was no way for them to track it down. I asked her how they would know if they sent it to the wrong customer, and she said they didn't know. Um, excuse me? She only offered me a $10 credit to make it right. 10 whole dollars for their sorry excuse of service? No thanks.

I sent the mistaken package back to them, and never received an update on my order even after tracking the package showed it was received by their warehouse. I online chatted again with a different represetnative, who only said I would receive a refund and could not answer any questions I had about the original item purchased. I really just wanted my dress, but apparently expecting to receive what you paid for is too high of an expectation at Ideeli.

Their representatives make it sound like its such a rarity and that mistakes happen but they don't even come close to making it right for customers. I'll be sticking with tried and true sites that have always been amazing with service and quality like Gilt and RueLaLa and ending my membership with Ideeli. Shopping online really shouldn't have to be so frustrating.

Do yourself a favor, take your money and your time elsewhere from Ideeli. It's just not worth the frustration. My co-workers and friends have seen all the time and angst I've had to spend on this stupid order, and have followed suit in shopping at better sites.