Woodsie O.

I'm giving the one star review because their auto renewal process is deceptive. No where was I told that my yearly subscription would be auto drafted from my bank account, until today I received a notice that I had approved the $74.95 annual fee. I thought that last year I had just signed up for one year. I wasn't notified in advance or sent a reminder that this was happening until after the fact. All that is beside the fact that I think it's overpriced for what you get. Lumosity, automatically making your customers always renew without reminding them before hand or giving them the option, and having us have to change that in our profile, if you're lucky enough to figure it out before getting the charge, is NOT a way to keep users happy or coming back. Also, when you call the customer service number, there is no representative, you have to leave a voicemail which says they'll get back to you in 3 days.