W N.

I am writing this review because I had a horrible customer experience with this company and their representatives. The demands, requirements, and continued incompetence and lack of regard to customer service has made my one and only interaction with FactoryOutletStore.com truly miserable. I will NEVER shop with this company again and will persuade all of my personal and professional contacts to NOT shop at their website due to the lack of care, consideration, and total lack of competence in their employees/representatives.

It is ridiculous and unacceptable to be called three times in regards to the SAME issue over a span of 48 hours. Not only this but to receive those multiple calls and for that issue to NOT be resolved during the first point of contact is beyond reproach. Additionally, forcing me to wait on the phone for their customer service agents to become available because the information required initially was not correctly/competently requested for during the first contact was a huge burden and inconvenience.

Suffice it to say, this experience was THE WORST online experience I have ever had in the history of my online purchasing experiences.