W M.

Easily find every partially inhabitable apartment in major cities around the world. In London and New York, there are lots of Airbnb apartments that have problems (i. E., mold and no heat, respectively) that are serious enough that the owner doesn't want to live there and probably cannot sell it.

Customers should be aware of this risk. Because Airbnb customer services is basically nonexistent, or has no phone number, don't expect help with any problems in the apartments.

If Airbnb wants to keep its economics, it needs to deal with the apartments that are fraudulently promoted using its application. Users should require a bigger discount versus hotels to take the risk.