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All went well until my 4th delivery, and then hell broke loose.
After receiving confirmation for my package consolidation I ordered mailout (SHIPITOFR*******) on 20.02.2017 from the HAWTHORNE warehouse.
Seven working days later I started inquiring as for why the package was not sent. I went on contacting their customer support four days in a row. And four days in a row Shipito support officers assured me that the package would be mailed out the same day. Also it worth noting that no supervisor was available to assist me.
On the fifth day I received an email from the warehouse supervisor telling me that the package was lost (?!). Shipito said they were working on locating the package. Fair enough, mistakes happen, I though I could wait a few days out of courtesy before starting to press them.
And then I went on waiting... for f**ing 25 days! With absolutely 0 feedback from any employee at Shipito. Bear in mind that I had invested USD 400 in the content of that package.
On the 28th day I replied back to the supervisor's email saying that leaving me hanging without any form of feedback was unacceptable and complained about their lack of quality in handling customers when things get a little bit complicated (a shipping company that can't even keep track of its packages...).
On the 30th day the supervisor answered back saying that the package was currently being inspected. They did not say if it was really lost in the first place, all I know now that it is being inspected. I gave them the green-light to go ahead, and if there was any article that I would not be able to ship abroad, the set it aside.
Two days later I got a generic response from a disgruntled employee stating that this process will take 10 additional workings days to be processed!
You can now understand why I would absolutely NEVER recommend SHIPITO to any serious or occasional customer willing to shop in the US. Any cent you will save on the first few shipments with them will be spent back the very first time they $#*! up your delivery.
STAY AWAY from them by all means.
PS: I got records of most of their emails / chats to back-up the above.
Total ripoff
Ordered a ceiling lamp i never received. They refused to refund, gave me a coupn.
Again made a 2nd order via the coupon, they asked me for a copy of my credit card and passport, and in the meantime time debited the from my account the excess that was above the coupon value.
This business is a huge ripoff, there should be a way to sue them, they cant get away with such malpractices.
Dear Wissam,
Thank you for shopping with us and telling us about your experience. Please send us your order number, so that Customer Service can find you in our system. We will follow up with you via email about your request. Since you already have a Customer Service ticket open, please follow the link http://www.lightinthebox.com/index.php?main_page=ticket_center to check the progress of your request.
Thank you,
LightInTheBox
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Empty.
Wissam, I’m sorry to hear about what sounds like a terrible customer experience. We ship thousands of packages everyday but very much believe every customer experience is important. I’d like to get to the bottom of your issue and find out which customer support rep worked on your case and why you were left waiting for so long. Please message me with your customer # or order #, so that I can look into this for you.