I told me I had won an auction then the page froze and when I reloaded the auction had restarted at 0.00 but I was not given my points back. No consumer protection whatsever, and you really have a better chance of winning at a slot machine than you do are winning an auction. Also you could spend 20 points on an auction and still lose because someone comes in at the last second and bids one, and you don't get your points back. Its basically an internet shell game.