william m.

I tried to book accommodation in Glasgow and spent many hours retyping the two credit cards to use. The BOOK NOW button remained inactive, so I contacted the hosts to tell of the situation. They were communicative and did their best to help.

I contacted airbnb who replied "Hello William,

I'm sorry you've been having trouble with the site. If you have been viewing airbnb on a different browser, be advised that is best to view Airbnb in Google Chrome.

If you'd like, we have a help article on the topic: https://www.airbnb.com/help/question/446

In many cases, issues like this can be also easily solved by clearing your internet browser's history, cookies, and cache.

I see you just joined, welcome to Airbnb! I hope it brings you wonderful experiences. As a token of our welcome i would like to offer you a $100USD coupon for your first trip:

Code: LCSOQSVT
Expires: 2015-08-05

Let me know if I can be if any further assistance.

Happy Travels William!
Evie"

To try regain the booking I asked my daughter-in-law to make the booking for me.

With her iphone and previous airbnb app she couldn't even log in, so she had to delete the app and reinstall the latest edition before she was allowed in, The booking had been taken.

This shows that whoever writes their web software is only interested in the 18 to 20 year olds with the latest technology. The software engineer's manager should be informed of his narrow window of conception and operation.

Most websites manage to accommodate ALL operating systems without marginalising old fashion software platforms, or else their market would shrink.

I'm going to pronounce this failure of operation on various forums, as I'd hate anyone to experience what I've been through, my first and only time.

Yours unfaithfully,
William.

P.S. I successfully booked in to an hotel. It might be 29GBP more but a straight forward transaction is simple and without headache.