I wish to thank DHGate and its customer complaints team for the way they handled my complaint, and the outcome agreed at.
My complaint was not against DHGate itself who provided excellent service, but against a supplier who had sold me a defective item that was not as described.
My i offer DHGate my sincere thanks in its mediation of the dispute, and would not hesitate to reccomend their services to others. I have no hesitation in using them in the future, and this experience is related with much gratitude and satisfaction to the staff who dealt with my claim. Thank you All.