I have been playing one of their games (Mafia Wars) via facebook for some years, it became apparent that the only thing this company thinks about is getting your money. The game itself rarely works the way it should. Over recent years the majority of players are using automated scripts and Bots to play, despite this being in contravention of Zyngas terms and conditions, the company refuse or is unable to do anything about it! Written complaints about cheaters are answered by what I regard as an automated reply. Even when you advise them of accounts using the game in breach of their own terms and conditions, the company takes NO Action! The abuse of their game is so blatant that script writers and users post You tube advice and admissions videos about using scripts and Bots and still the company is unable or unwilling to take action! DO YOURSELF A BIG FAVOUR Do not begin playing this game and save yourself unneeded stress and money.
Dear William,
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
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It would be appreciated that you continue your reply in your original tickets.
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