William F.

I will not recommend my worse enemy to use Priceline. I was purchasing a ticket for my bachelor party in Las Vegas. The dates that I put in were a Wednesday March 16th and to return Sunday March 20th. I entered in the name your own price, the dollar amount I entered was not accepted. It suggested that I change my arrival time to be more flexible. The arrival time would have me leave as early as 5 am the morning of March 20th, and return as late as 2am on Monday the 21st. The next screen says price has been accepted, but the flight has me returning on Tuesday morning the 22nd, 2 days after what I entered. Because you use the tool it makes you purchase the ticket without review. The issue I have is it is misleading to put in dates and then the tool to completely disregard it. I called customer service and the 2 representatives I spoke to did not listen to the issue I had, they read a script to me. Their was no dialogue it was me ask a question, followed by a script that did not relate to anything. The next day I receive an email stating that they are making a one time exception to let me cancel my flight for a $200 fee. So an error on their end will cost me $200? That makes no sense. This is a complete scam and I think others should know this.