William B.

Awful.

I placed my order on 10/21 to have flowers delivered to my wife's job for our anniversary which is today.

Around noon, I hadn't heard from her. Thinking this was odd, I logged in to track my order, only to find there was no tracking information.

Even more suspicious, immediately after checking the tracking, I get an email from the company stating that the order had just been sent to the florist. At 12:30 in the afternoon.

Not ready to flip out just yet, I wait a couple hours. I finally get a text from my wife - and no mention of the flowers. She's just telling me that, due to a slow day, she may go home early.

So now I do flip out. I get off the phone with her, and call 1-800-FLOWERS. All this person can tell me is that the order went to the local florist and was on the truck. At one point, this person was trying to tell me that the florist had reported it as delivered already - meanwhile there was still no tracking/delivery information in their system. I demanded they contact the florist again, and ensure that the order make it there before 4pm and that I was to be informed immediately upon delivery.

At 4pm, I called again. This representative then tried to tell me that for businesses, they had until 5pm to make delivery unless an earlier delivery time was specified. I then called her out for essentially telling me that it was my fault that the item was not delivered on time, despite there being no option for special requests/delivery times at the website. Only the message that it would be delivered "on or before" the delivery date. She attempted to backpedal, stating that the "representative should have specified" that I had the option to schedule an early delivery. I told her, once again, that I placed my order via the website and nothing indicated that the delivery would be so late.

She then offered to call the florist while I held. When she came back, she told me that it had gone out on the truck around 1:30pm, but couldn't tell me when it would arrive. It was at this point I told her to cancel my order and refund my money. That i could stop at a florist and buy flowers on the way home for less money. I was put on hold again.

She came back and told me that the order was cancelled and that I should see the refund within the next few days, but then tried to push the blame on this imaginary "agent" that I originally spoke to. I told her that her excuses did nothing to improve the situation and hung up.

As I was writing this, I got a call from their customer service claiming that the order was delivered. I told this person that I hadn't heard from my wife, so either the florist was lying, or they delivered it to the wrong place. Either way, I would not be paying.

Awful service. Will never use again. Will post this review in as many places as I can.