Bought several thousand dollars worth of products from the site, and worked with Christy. She's great, answered all emails (which was a lot because this was my first remodel) and she called me after the products were installed to make sure everything was working great. I saw a lot of negative reviews but decided to take the chance. After this test run, I'm about to spend another $3000-$4000 on my kitchen and other bathroom remodel with Home Perfect.