Wilhelm B.

Here is my honest experience with this company:

I booked tickets to a big football game in Marseille in April (Marseille-PSG) through the company. Tickets were quite expensive - almost 400 euro for two.
They contacted me and asked where to deliver them. I sent them the adress to the hotel I had booked.
A few days before the game we had a change of plans and I decided to call the company and ask if it was possible to cancel the buy. The answer was that it most probably wasn't possible, but they would inform me if it was.

The days went by without a word from Online ticket express. I called them probably about 50 times without an answer. We changed our plans back to the original, assuming the tickets would be delivered as planned.

Game day came, still no answer. The tickets were never delivered and we resorted to watching the game on the street.

While this was all pretty sad and certainly ruined the last day of our trip, at least I would have expected to get the money back. I called several times without answer. I wrote them three emails, of which only the first one was answered. It read:
"We have your confirmation by email that you couldnt attend to the match.".
The money is still missing.

I'm writing this "review" partly to warn others, and partly because I'm still hoping to provoke some kind of reaction from the company. I guess going to the police would be the next resort to deal with these crooks.

My advice: Stay away!

Wilhelm
Czech Republic