WILFRED R.

After playing ping pong with emails i made a complaint through a site called resolver run by martin lewis of moneysaving expert, i got a few a replies then i sent them a copy of consumer rights 2015 i got off money saving expert.
They have now refunded my money, which i hope will be in my bank in 7 days.
I did email the supplier but never got a answer, any one reading this and are having difficultys with groupon use resolver or when sending a email to them quote them consumer rights 2015 and tell them to read it.
I hope this helps, copy below

Your Support Question for Monte regio
Bavetra K (Groupon Customer Support - EMEA)

23 Dec, 10:21

Hi wilfred,

Thanks for getting back in touch.

I have now cancelled your Groupon for Monte regio and refunded the amount of £48.99 back to your method of payment. Our partner business has already been informed that this Groupon is no longer valid. Please allow up to 5 to 7 working days for the payment to clear back to your account.

Let me know if there is anything else I can do to help.

Kind regards,

Bavetra K

Ordered 12 Bottles of Torla Tinto Rioja Crianza Wine for £48.99 With Free Delivery (55% Off) they said delivered in 7 working days, now 9 days since i ordered, the email address for sender of wine is no good, got onto groupon they said they will look into it.
I am still waiting
DO NOT BUY