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W H.

Contributor Level

Total Points
83

1 Review by W

  • MiniInTheBox

3/25/16

I ordered an item, then checked back when it hadn't arrived. Turns out they took the money, then silently cancelled my order when it was out of stock (why they let me order it in the first place I don't know)

It turns out the money, rather than being refunded, was converted into some kind of store credit, which you must request back, and can take up to 30 days.

I would steer well clear of this place.

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Mini I. – MiniInTheBox Rep

We apologize for the trouble caused. Please kindly understand that we don't keep a very large stock in our warehouses. Most of the time, we would order items from our suppliers when we receive orders from our customers. So we could not tell if the item could be out stock when you placed the order.

When the item was canceled, we created a ticket as the notice in the first place. The refund was sent to store credit, because if you need to order something else again, you can use the credit right away. If you want to you can withdraw the credit at any time you want.

According to the latest record the refund has already been returned to your PayPal account. You should be able to see the balance soon in the next 1-3 days.

Thank you for your kind support. We hope we can serve you again in the near future.

W Has Earned 3 Votes

W H.'s review of MiniInTheBox earned 3 Very Helpful votes

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