weranga K.

DO NOT USE THIS web site to book your trip. We saw a better deal on a different website and called hotels.com customer service immediately asking them to do a PRICE GUARANTEE. First agent was helpful and made the reservation for us and said he will transfer the call to the next agent so that agent can do the refund to honor the price guarantee. THE NEXT agent kept on saying she cannot find the deal to match the price! SERIOUSLY? First agent saw it and made the reservation and now this one is saying she can't refund the difference because she can't find the deal anymore. They kept us on the phone for more than 2 hours trying to deal with this issue. We feel so cheated and honestly the customer service is NOT HELPFUL AT ALL. ALL THEY KNOW IS TO SAY "I APOLOGIZE SIR" Then we asked for a supervisor and honestly supervisors are the same. NO HELP AT ALL. JUST BLIND LEADING THE BLIND. DON"T USE THIS WEBSITE TO MAKE YOUR BOOKINGS. STAY AWAY AT ALL COSTS! IF anyone knows a way for us to get a hold of an actual experienced manager at hotels.com to address these issues do let us know.