Wendy T.’s Reviews of NewYorkDress & more

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NewYorkDress

Prom Dresses

“Waiting to see if they'll refund my money for sending me a HUGE dress!”

5/21/15

I ordered a beautiful dress for my son's wedding. I was professionally measured and used the size chart on the website to assist me in my proper dress size. It indicated a 6. The dress came and it's HUMUNGOUS! It must be a size 10! I doubt it can even be altered. I called customer service to see if they could rush me a size 4 and they told me that if I need a size 4 they have to special order it and it can't be delivered until August 15. That's 3 months after the wedding. The rep on the phone said I can only get a credit and to NOT send back the dress just yet. The rep said she would submit a refund request on m behalf and to wait 1 -2 business days. She was very nice and tried to sell me other dresses... I told her I followed their chart size, but she said the charts provided are those of the designer and not theirs. I'll keep you posted...

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Elize N. – NewYorkDress Rep Over a year old

We understand how it feels to shop online with a certain expectation, only to find that what you received was not exactly what you were hoping for. We are sorry that your dress was too big. The size charts that are shown on our website are provided by our designers and they usually do serve as a good guide. With that being said, we would like to do whatever it takes to turn your experience into a more pleasant one.

We have been corresponding with you, and have provided you with a few options that we hope are satisfactory to you. Should you not be happy with them, please do not hesitate to let us know, as we are willing to work with you in order to meet ensure that you are satisfied with the outcome.

Please feel free to call or chat with us anytime. We are here for you 24/7.