Wendy S.

If you need to cancel listen very carefully to the service rep when you do. They are fast talking and will try to scam you into a voucher to use for future purchases rather than just reverse the charges. Also, they said it's going to take 10 to 15 business days to get the money back on my card. Most reversals take between 3 to 5 business days which must mean they are not based in the US. Buyer beware.

This site and its customer service don't deserve ANY stars! My account was set for auto renewal. Now, I don't know about the rest of you, but I have a life. I don't remember what my renewal date is. So, when $120 was withdrawn from my account without warning, I got ticked and contacted customer service. Why is it so hard for Match to send an email a few days ahead saying your subscription is about to expire and they will be taking X dollars out of said account? Other sites do it so I know it can be done. Then I complained about how they have this stupid 6 month free guarantee. I'd been on the site for 18 months with no results. So while apparently I was not eligible for the 6 month guarantee, they refunded the entire $120 they charged me. So, what's wrong with that, you must be wondering. Well, they ERASED MY PROFILE! When I try to login I get a message saying 'this profile has been resigned.' Even a non-paying member can have a profile. Why the HELL did they erase mine? I have been a paying member on and off of Match for the better part of 10 years. I've met 2 of my boyfriends on there, but I have seen customer service decend into the bowels of hell over the years. They have cut off their nose to spite their face. I will now NEVER renew my subscription, EVER with this company. I'd rather flush my money down the toilet.