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Wendy S.

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1 Review by Wendy

Booking.com

  • Booking.com

“I didn't wanna give them any stars!”
2/16/14

I didn't wanna give them any stars! Horrible customer service and the website describes the rooms completely different... was suppose to be in a double queen suit and ended up being in a standard room double queens but somehow on there reservation screen it says standard room but my paper work says suit... I must have changed it... DO NOT USE THIS SITE! Such a rip off.

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Bookingcom T. – Booking.com Rep

Hello Wendy,

I'm sorry to hear about this. Please note the information that Booking.com disclose is based on the information provided to us by accommodation providers. This information includes policies, facilities, rate, availability and room descriptions.

You are correct, the hotel should have provided you with the room type that was listed on your confirmation. I would like to investigate this further. Can you please provide me with your booking number?

Regards,
Regi
Booking.com Customer Service Team

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