The website is pretty clear that it's a shoe club. You are billed every month but you are given the option of skipping the month and you won't be charged. You can also cancel membership at any time. I think most of the people complaining are not reading what they are signing up for. I gave it 3 stars because I do agree some of the quality is not the greatest although I have been able to score some good stuff. I always take advantage of the clearance sale items to get best deal.