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The website was great, they sent the dress promptly. I did not care for the dress, although it fit well. When I went to send it back, turns out they only give store credit, and my next choice dress was from another store. Didn't have any use for a $450 store credit, so they charged me a fee, plus I had to pay the return shipping. "Though our return policy indicates that we only accept returns for store credit, we will make a one-time exception and authorize a refund only less a 15% handling fee of $67.50. Your refund will be in the amount of $382.50." So it cost me $67 plus shipping to try the dress on. Much worse treatment than you get from department stores. I'm going to stick with Dillards from now on.
After seeing this review posted, New York Dress contacted me and offered a full refund for the dress. I am very satisfied with this response, so my cost for trying on the dress is now only the shipping from and back to the company, which is reasonable to me. I appreciate their followup and the full refund did in fact post yesterday to my credit card.
Tip for consumers:
Be careful ordering from this site, and understand that there may be a lengthy process involved if you wish to make a full return, rather than a return for store credit.
Wendy D.'s review of NewYorkDress earned 5 Very Helpful votes
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DO NOT buy from New York Dresses. Gown are not as pictured. Tag on dress read Jovani but quality...
I had a terrible experience with NY Dress. I ordered a wedding dress from them to try on but it...
Thank you for providing feedback about your experience, as it will help us to establish the needs of our customers, and find ways to continue to meet and exceed them.
Our aim is for all of our customers to be extremely satisfied, which is why we work hard to ensure that our returns policy is as customer service friendly as possible. We do not want you to be stuck with any items that you are unhappy with, and we do not want you to be unhappy with the service that you receive from us. Although we have our returns policy set in place due to the nature of our items we are always more than willing to work with our customers to come up with a resolution that will result in their satisfaction.
Please feel free to contact us anytime for further assistance!