Wendi B.

I purchased two tickets to 4-Star Cinema (two weeks ago) as a gift for my boyfriend on his birthday through Fandango. The day of, he realized that he would not be able to make the showing. I called 4-Star requesting a refund and was told that I would have to go through Fandango.
I went onto the Fandango website and was directed to "live chat." I waited over an hour and a half for a representative. Once the rep became available, she told me she would have to call 4-star. I waited an additional 20 minutes for her to do so. Once she returned, I was told that 4-star did not offer refunds, only credits, and that I would have to contact them about it directly.
Once the "live chat" ended I went back onto the 4-star site and filled out a digital form regarding the issue and asking for some sort of compensation or option. I even pasted the "live chat" conversation into the request.
4-Star never got back to me. We never made the showing and I was forced to eat the $18.