wendel w.

I ordered a 55 inch flat screen from tiger direct, the first thing that should be noted is that they say on there site that most orders are shipped in 24 hours, i placed my order on April 25 th, they didn't recognize the order till the 26th even throw they charged me on the 25th, the order wasn't made to have the item picked up until the 28th, this order was going from southern California "L. A"warehouse according to the shipping company to Phoenix Az approximately 500 miles! Apparently the tv was eventually picked up on the 29th according to A. T. I. The company responsible for shipping this Television, so (shipped in 24 hours turned into 96 hours) to be fair this was there free shipping option. But they stat on there site that delivery is made in 5 days to 11 days when i made this order on the 25th doing my math the worst case was that it would arrive on the day of the party where it was to be presented may 5 th. A Sunday... i watched the shipping info and got nervous quickly when i noticed that the item didn't seem to move. "i can drive to L. A. from my home in less then 5 hours " the tracking function on the site only showed (in transit) from the 29th, 30th, 31st, of April may 1, may 2nd (Friday) before the party when i checked the shipping status it showed it had arrived the night before in phx at 9:27 pm but not out for delivery? I called the shipper A. I. T. And asked if it would be out for delivery that day and was informed that i would have to "schedule a delivery for the following Monday" i explained the situation to the person at the shipping company and asked if i could pick it up at there warehouse instead. This was at 11 am Friday may 2nd. I was first told that there was to much fraud and that was against the "company policies " i explained the situation again to this person (who identified themselves as the dispatcher)that this was a present to be given on Sunday. I was then transferred to a manager who then told me at first that it wouldn't be a problem to pick up the item at there shipping dock but very quickly changed his mind and informed me that on this item they couldn't allow it since it had come from there L. A. warehouse and that i would have to call that facility to get permission to pick it up, i was given a number to call, when i did i was promptly told that this was incorrect and i would have to call the phx warehouse? I explained again the situation and what i was already told by the phx office. I was put on hold for 15 minutes and when the gentleman came back on the line i was informed that the real problem was that the contract with tiger direct didn't allow for me to pick it up, and that the only way i could get it that day was to have tiger direct give them permission to release it to me "or for tiger direct to authorize a "same day delivery, 8 days after the order "? He told me that he would call and try to get that authorization, he also encouraged me to do the same saying they would respond to me faster then they would to him. So after a total of 48 minutes on the line i was now calling tiger direct again, i again had to speak to multiple people at tiger direct after being told that i was talking to the wrong people or they didn't understand the problem and referred to call the shipper,( running me around in circles) i would explain who i already talked to and what all other parties had said. Each time i was put on hold and or transferred to a different department (i should explain i run an auto repair facility for a living and was trying to do this while dealing with the buiss. At hand) tiger direct would put me on hold each time and i would have to wait again and again my call log on my cell showed i was on the line at least 2 hours and 15 minutes,, the whole time i was asking to talk to a manager and each time i would be told no problem but each time i was put on hold up to 25 minutes and when a voice would return it would be the same rep, making a new excuse to why i couldn't pick this up, when he came back again i was told they would give the shipper an ok to allow me to pick it up but i would have to fill out a liability waiver they would email me, so i waited on the line with him till i received the waiver witch stated that if there was any damage at all under any circumstance that i would have no recourse at all and i was willing to waive all warranty! I told the rep. Absolutely not because i hadn't even seen the tv. I was put on hold again, each time the blame was put on the shipper, "almost like they forgot the prior conversation,, this i don't doubt with the time frame between each conversation!) finally i was told that i would have a call back from the manager at this point it was now 3:30 pm. with in 2 minutes i received a call from a. I. t. Rep saying that they where dispatching the delivery and it would arrive between 4 pm and 7:30 pm, i told them it was great it could be dispatched but that my buis. Is only open till 5:30 pm. i was put on hold and when the young women came back on i was told it would be there by 5:30 pm. 45 minutes later at 4:45 pm a van pulled in to my lot with a shipper name on the side.(my tv was there i was now happy and when the tiger direct mgr. Finally did call (conveniently as the van pulled in i told then thanks for getting it worked out,, but as soon as i hung up the driver started unloading from the van right away my assistant pointed out that the box was open already. The driver had parked as far from the buis. Door as he could. And as he removed the box from the back of his van the tv almost fell out of the bottom of the box which was also apparently open. He caught it and was able to lower the tv onto a simple movers dolly that he then used to get the tv to the front door as he approached the front of the buiss. He seemed to loose control of the dolly and the box, and dolly bounced of the cyclone fence of the yard he tried to correct it and get it threw the door of the buis. Once again pushing it right off the dolly onto the ground, for some reason he felt he had to right it back onto the dolly then try to lift it up (forgetting the bottom was unsecured) allowing the tv to fall about 18 inches to the ground loudly, he then asked me to sign his receipt saying it was fine and undamaged! Lol i told him i needed to look at the tv and make sure it wasn't damaged first, this he found funny and laughed at,,! This jerk that had dropped the tv 3 times in 35 feet. When we took the packaging away from the tv it was obvious that the screen was damaged but oddly enough not where it had fallen it was damaged on the left side of the screen at about the mid point it looked like it had been hit with a hammer! A shatter point the size OF A GOLF BALL with fractures radiating away from it, needles to say i refused delivery, and again called tiger direct who once again left me on hold for over an hour that call log showed 1 hr 15 minutes i was not allowed to talk to a manager and was told they would refund my money. I explained again that this would be too late since the funds would be tied up for several days and this would be a problem since i didn't have another 750. To spend on this item. In the end i can not give the intended recipient the gift and i will not have funds returned even with them" forcing it threw " for another 7- to 10 days. Thanks tiger direct and ait for ruining a birthday..